Perfect Information: Social Media Strategy and Tactics

by David Bullock on February 17, 2010

As we completed the Barack 2.0 project, we had the opportunity to speak with the professors at Wharton School of Business about the data exhaust that is created due to new media platforms and practices.

These are the questions that came out of that discussion:

  • What data is required to produce a profit in business?
  • What data is worth inspecting?
  • You have the data… now what?
  • Does it go into a nice report and sit on the shelf?
  • Is all of this data collection and measurement meaningless?

It can be meaningless if the data is not useful and pragmatically applicable.

Let’s look at a few concepts that filter out a lot of the noise: 

Perfect Information Definition #1: Information that completely eliminates uncertainty in a situation (as opposed to imperfect information, which only reduces uncertainty). (www.businessdictionary.com)

Perfect Information Definition #2: Information that is accurate, precise and actionable.  (Technomics – H. Lee Martin)

Accurate and precise means that the data is picked up from a reliable source and is repeatable. But what caught my attention was the idea that the information has to be actionable.

What does that really mean? It means you have to be able to do something with the information besides just present it and think about it.

Information, to be truly valuable and meaningful, has to be actionable.

So if you are running your business by the numbers, the steps are as follows:

  • Know what data to gather
  • Get the right data
  • Interpret the data
  • Use the data to improve your business

This is especially true with social media, as so much data *seems to be coming out of the social media space.

*Just having a large volume of data does not mean that the data is valuable or meaningful.

Do you think that all of this expensive data and reporting is worth it if you push it against the idea of it being “actionable?”

 

 

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Using Social Media For Real World Networking

by David Bullock on February 12, 2010

How strong is your social network?  How many people can you pick up the phone right now and call right now?  How many would answer?

If you are networking online, are you translating to your activity offline?

Transactions are made out here, in the real world, with real people.

  • Meetings
  • Conference Calls
  • Presentations

I tell my students all the time:

  • Get offline.
  • Talk to people.
  • Develop a relationship.
  • Add value to the marketplace.
  • Be helpful.
  • Befriend people with skills that you don’t have.

Use social media to create the openings for real conversations offline.

Real transactions occur out here.

So my advice for those who are using social media…

Get away from your computer every now and then. And, talk to people outside of the chat box.

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Social Media Strategy for Marketing (Some Thinking)

February 10, 2010

Let’s look at a fundamental truth right from the dictionary.
This is the textbook definition.
mar·ket·ing (mär’ki-ting) n.  

The act or process of buying and selling in a market.

The commercial functions involved in transferring goods from producer to consumer.

Taking a page from politics, marketing is getting an idea into the marketplace and getting people to change their minds and [...]

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Social Media Strategy Playbook: Transactional Situations

February 9, 2010

This is a continuation of Social Media Strategy Playbook Series. There is much to learn as we study politics and extract meaningful marketing lessons from the outcomes of the various campaigns. New media technologies are disrupting the landscape of both business and politics and the similarities are staggering. If you have the distinctions to see [...]

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Leveraging Social Media to Transform: The Pepsi Refresh Project

February 8, 2010

The Superbowl is over. Lasted for one day. Done.
Congratulations to the New Orleans Saints on the win.
Congratulations to the advertisers that debuted their new commercials.
But let’s look beyond the Superbowl to the Pepsi Refresh Project.
For those of you who have not followed the story… In a nutshell, Pepsi decided not to advertise [...]

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Understanding Social Media Strategy Dynamics

February 3, 2010

By David Bullock
Howie Jacobson is a good friend of mine. Howie is the author of the “AdWords for Dummies” book.
I was looking on my hard drives and I found a folder full of interviews and conversations that I have had over the years. These are pure gold nuggets of information that I am so glad [...]

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Social Media Strategy in Action

February 1, 2010

By David Bullock
Is social media an effective tool for driving targeted traffic to a brand new website that is starting from a complete standstill?
Based on what we are seeing - yes. I am learning a lot with this project, as it is in a market with which I am not at all familiar.

Getting traffic [...]

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Social Media Strategy: Disrupting the Business of Politics

January 29, 2010

By David Bullock
Social Media continues to disrupt the business of politics. While I continue working in the business sector, over the past year I have become increasingly engaged in the political vertical.

Neal Harrington of www.HarringtonFT.com and I had a conversation several months ago (July 2009) that proved to be very interesting. We are discussing the gap in technical [...]

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Did the Social Media Strategy Playbook Get Lost?

January 28, 2010

By David Bullock
Apparently, the social media marketing playbook got lost within a year. Folks, we outlined the blueprint as it was happening in 2008 in www.barack20.com.

We did not go with a major publisher.
We did not spend a fortune on advertising.
We used social media just like the typical small to mid-sized business to prove the point that any business could [...]

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Obama 2.0: The Business of Politics

January 27, 2010

Obama 2.0 Observed By David Bullock
Obama 2.0 is in all the headlines today. A friend of mine just send this to me via Twitter (thanks @JillKoenig).  What does this mean?

The question that comes to my mind is how can a business, the backbone of the economy, learn from these political campaigns?
There are true nuggets of [...]

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